FEMA & Fulfillment Center will be opening at the old Sears building at the Greenwood Mall

  • 2625 Scottsville Rd, Bowling Green, KY 42104
  • Sunday, January 2nd and ongoing – standard hours 8AM to 6PM daily
  • Monday – Friday, 8 AM-4 PM: those in need may pick up donated items at the fulfillment pick-up location
  • Large Donations call 270-393-4116 to schedule beforehand
    • The Sears distribution location at Greenwood Mall cannot accept any physical gifts.
    • Officials are now assessing the local need and creating a list.

Volunteers Urgently Needed This Week at BG Strong Disaster Recovery Center

  • We need MORE HELP! We are looking for local volunteers who are can do these things in support of the center:
    • data entry
    • conducting intake interviews with people affected by the storm
    • shopping attendants, who assist people with obtaining items they need from the “store”
    • *forklift operators (must be certified)
    • unloading, sorting and restocking donated items
    • general lifting and moving things
  • There are more opportunities to volunteer. Sign up here! There is currently availability for the following positions:
    Registration Volunteers which includes data entry, interviewers, and the shopping attendants.
  • If you are trained in Charity Tracker, please help us out with the data entry if you are able. We would like to have at least one trained person per time slot each day. The more trained volunteers the better! We will need to fill several time slots with individuals who are comfortable with intake and shopping attendants. If you would like to serve in either of these capacities (data entry/intake/shopping), sign up here
  • IF these roles are not for you, we can still use trusted volunteers each morning – doors open for people & donations at 8am. Lots of offloading, sorting, etc. to do! You do NOT have to signup for general volunteering. The signup list is only for the intake of impacted people to begin accessing the donations.

Understanding Your FEMA Letter is important. Please read below for tips on understanding your FEMA letter. Translations in English and Spanish.

More FEMA information

FEMA deadline approaching

BOWLING GREEN, Ky. – Anyone affected by the Dec. 11 tornadoes must register with FEMA on or before Feb. 11.

You can do this in person at the old Sears store inside Greenwood Mall from 8 a.m. to 6 p.m. Monday through Friday. You can also register through disasterassistance.gov, through the FEMA mobile app, or by calling FEMA at 1-800-621-3362.

FEMA assistance is available only to those affected by the Dec. 11 storm damage at this time.

If you receive a denial letter from FEMA, carefully read the letter, and if you have any questions, go directly to the FEMA site in the mall for assistance.

It is also vital to provide correct contact information so that FEMA can make contact with you about your claim.

Documenting Home Ownership and Occupancy for Disaster Assistance in Kentucky

As part of the disaster assistance process, FEMA must determine ownership and occupancy of damaged primary residences. The agency has taken steps to make it easier for disaster survivors in Kentucky to verify ownership and occupancy.
Owners and renters must be able to prove they occupied the disaster-damaged primary residence before receiving Housing Assistance and some types of Other Needs Assistance. FEMA now accepts a broader range of documentation.

Read more in FEMA Fact Sheet 008 – DR-4630-KY


2-1-1 is prepared to direct you to other resources in our whole 10 county region, including food, clothing, mental health, etc.

If you need Food, Clothing, and basic supplies:

  • SOKY Fairgrounds is distributing supplies at JAYCEES Pavilion located at the SOKY Fairgrounds (Lampkin Park) off of Morgantown Rd.
  • Feed America Distribution on 12-16-21 (Thursday) starting at 9am at both Michael Buchanon and Ephram White Park Gymnasiums.
  • The Lehman Avenue Church of Christ will be handing out relief packages (1002 Lehman Ave)
  • New Life Church will be handing out relief packages (1423 Scottsville Rd)
  • HOT SHOWERS – Campus Pointe Apartments has showers and toiletries open and available call 270-746-9519 to schedule or walk in at 851 Fields Drive, Bowling Green KY
  • Walmart Bowling Green Morgantown Rd – has showering pods and washing and drying machines set up on their parking lot in front of the garden center. Pods are open to anyone displaced, without electric or without hot water. Services will also be available for any emergency service personnel. Pods will be open 6am-5pm every day
  • Food Bank – All County High Schools have bagged meals with breakfast and lunch between 11:00am-12:30pm M-F
  • CenterPointe have food, supplies, toys, hygiene items, and more for families affected, located at 1000 Roselawn Way, Bowling Green, KY
  • First Christian Church has set up a community Grocery Store
    • 1106 State St, Bowling Green, KY 42101
    • Community Grocery Store
    • Monday: 10-12 pm
    • Wednesday: 4:30-6:30 pm
    • Thursday: 1-3 pm
    • Bring ID, Can use once a month

Cleanup Assistance:


If You Are Looking For a Loved One From Out of Town:

If You Need Need Mental Health or Case Management Resources:

Legal Services:

Kentucky Agriculture Tornado Resources:


If you have a Gas Outage or service interruption:

If You Are Out of Power:

If You Are Affected By BGMU Fiber Outage:

A major fiber trunk line on Russellville Road was lost on 12/12 and crews are working to reinstall. Repair crews are also enroute to assist with repair of six smaller segments.


If you Need Transportation:

Free transportation service is available to storm-affected Bowling Green residents who need assistance.

GO BG Transit is offering free rides to storm-affected residents who need transportation to and from the disaster recovery center at the old Sears location in Greenwood Mall, to medical appointments or other necessary in-town travel.

Riders who need transportation should first try to use the existing fixed routes and stops. Passes for fixed routes are available at the disaster recovery center but not required if a rider is unable to get a bus pass. For a map of fixed routes and stops go here https://www.bgky.org/files/1HVnlVAa.pdf. For the route schedule go here https://www.bgky.org/files/oGi5KBRj.pdf.

Residents who live or are staying in an area that is not near an existing fixed stop or need transportation directly can call 270-782-3163 to schedule a ride.

The transit service appreciates riders who call well in advance, preferably 24 hours in advance of when they need to travel. Each leg of the trip should be scheduled separately.

Riders can expect some suggested alternative times and wait times to meet the demand. Riders must take any belongings with them when exiting the vehicle. Vehicles are not allowed to wait for individuals to return to the vehicle.

The transit service does not operate on weekends and will be closed on Dec. 31 for the holiday. Services will be provided on a first-come, first-served basis from 6 a.m. to 5:30 p.m. Monday through Friday.

Riders and drivers are required to wear a mask.

If your vehicle was damaged:

  • Triple Crown Auto Glass of KY is offering tornado victims free crash wrap (Crash Wrap helps protect the inside of your vehicle while your vehicles parts are waiting to arrive) Call 270-282-0088


Emergency Durable Medical Equipment:

  • Ely Home Medical, 901 Lehman Ave, Suite 9, Bowling Green, KY
  • 270-770-0990

Emergency Eye Care:

McPeak Vision Centers

Both will provide emergency eye care, complimentary replacement or up to 6 months of contact lenses for victims of the tornadoes.

Emergency Hearing Care:

If you or you know of someone who lost their hearing aids last week during the tornados, Miracle-Ear will replace them FREE of charge, even if they were NOT Miracle-Ear hearing aids/patients.

For more information contact Miracle-Ear at, 101 Stave Ave. Suite E, Glasgow, KY 42141, 270-651-7800

Diabetic Care:

The lead state diabetes educator group shared the link for people looking for diabetes care resources during disasters.

There are lots of resources and contacts for help with diabetes care post-disaster. diabetesdisasterresponse.org

Veterans Assistance:

  • The Disabled American Veterans organization will be giving out care packages and monetary donations to veterans in need at the Veterans Alliance Center in Fairview Plaza Shopping Center from 8am-4pm
  • Qualifying questions will be asked of those veterans who are not in possession of proof of military service

Unaddressed Storm Damage:

To report unaddressed storm damage or issues, call your Magistrate directly. Use the address search to find your Magistrate–be sure to scroll down the page to find their name–then click the link over their name to find their contact information.

The American Red Cross

The American Red Cross has a Community Outreach Center in Bowling Green, as well as multiple mobile community outreach teams, where caseworkers are available to connect one-on-one with people to create individualized recovery plans, navigate paperwork and locate help from other agencies to help provide emergency assistance to residents whose homes were severely impacted.


If your home had major damage or was destroyed by recent tornadoes, and you’ve not had the opportunity to speak to a Red Cross Caseworker, please visit:

  • FRIDAY, January 21st, from 8:00 AM – 6:00 PM
  • Saturday, January 22nd, from 8:00 AM – 6:00 PM
  • Monday, January 24th, from 8:00 AM – 6:00 PM

Disaster Recovery Center in the old Sears at Greenwood Mall
2625 Scottsville Rd
Bowling Green, KY 42101

Bowling Green
Address: Greenwood Mall, Sears Building, 2625 Scottsville Rd, Bowling Green, KY 42104
Hours of Operation

  • Monday – Friday, 8:30 a.m. – 6:30 p.m.

Red Cross shelters are open to everyone in need, regardless of race, religion, gender identity, sexual orientation or citizenship status. All disaster assistance is free.


I Need Help – BG Tornado Relief Form

Reverse 911 Form

  • Allows the County/City/FEMA to get you needed information

Self Report Business Damage Assessment

  • Owners can report overlooked structural damage

Low-Interest Disaster Loans

from the U.S. Small Business Administration are available to business and residents in Kentucky

Understanding Your FEMA Letter is important. Please read below for tips on understanding your FEMA letter. Translations in English and Spanish.

More FEMA information

For more information about Kentucky tornado recovery, visit www.fema.gov/disaster/4630

fema map